FAQs
Frequently Asked Questions regarding the Bellulu Jewellery. Find answers to the questions such as making processes, delivery times, etc.
1. When can I expect to receive my order?
Processing times (the amount of time from when your order is received to when it's shipped) are approximately 1-3 business days. If you need an item before a specific date, please send us a message before placing an order. Please note that unless a date is specified, items may take longer to process.
Please contact us directly if you need your item by a specific date, and we will try our best to get it to you by then (within reason). We are unable to guarantee specific delivery dates due to delayed Courier processing and delivery times.
2. What is Polymer Clay and is it sustainable?
Polymer clay is a moldable, sculptable type of vinyl that cures to a permanently hardened state with heat of 130 degrees Celsius. It is extremely lightweight and bends before breaking, making it an ideal medium for many types and styles of jewelry.
Each color of clay is individually mixed and pigmented in our studio before shapes are cut and sculpted. From there, we heat every small batch until the pieces are fully cured to a durable, slightly flexible permanent state. Once cooled, each piece goes through a rigorous finishing process which can include multiple rounds of polishing, sealing, and drilling. Finally, we assemble the finished components into one-of-a-kind sculptural jewelry.
Polymer clay is technically a type of plastic (polyvinyl chloride), so therefore not environmentally sustainable. However, environmental sustainability is not the only kind of sustainability that matters, and we believe that our business practices help to offset the impact of a polymer-based material. We use relatively small quantities, making only what we can reasonably sell in very small batches, each piece of jewelry is handmade from scratch from start to finish, scraps and offcuts are always re-used, the maker is paid a fair living wage, and we support other local suppliers and sources for the production of our jewelry. That's human sustainability!
Also, with each collection we are using less polymer clay and more natural materials, such as recycled stones and pearls, and moving to a more sustainable design!
3. Can I request customization on an item?
If you would like a different colour or some sort of customisation on a jewellery piece, please let us know and we might be able to do something for you, within a reason. Also, if you want some festive / bridal jewellery, specifically designed for you, hit us up and we will arrange something!
4. Do you offer wholesale?
Yes, of course! Please contact us by email or contact form, and we will take it from there! Follow @bellulu.jewellery on Instagram to see more product photos, inspiration, and behind the scenes sneak peeks!
Now you can also use FAIRE marketplace to order Bellulu jewellery for your store!
